Retail – New Hire Onboarding Program Handbook For Leaders FY

Shadow & Show Persons Production Associate Daily Duties with New Hire Pick one or two tasks at the end of each day for Shadow & Show person to explain and show to New Hire (working together): Examples shown tie into what was learned for the day. You can add your own task too.

Day 1 1. Shadow & Show person walks New Hire through Production and Retail explaining each department in both areas.

2. Shadow & Show person shows New Hire how to print price tags (reviewing quantities of each price for a couple different departments). 3. Shadow & Show person explains to New Hire the process of pricing items (raw comes in totes/cages, grab one item at a time and review condition) deep dive on “what” is considered sellable condition and “what is not sellable condition. 4. Review Price Mats and Good, Better, Best pricing why and how it is used. 5. Shadow & Show person start pricing items and explaining; condition, salvage, pricing and briefly on how departments daily goals work. New Hire watches only. Day 2 1. Shadow & Show person walks New Hire through Donations and explains how it works. 2. Shadow & Show person will show New Hire review and complete 5 min. drill. Focus on cleanliness and only required tools needed. 3. Shadow & Show person and New Hire will recover the department on the sales floor that New Hire will be working in. Review basic merchandising; likes with likes, small items on the top shelves and bigger on the bottom. If Textiles review colorizing & sizing. 4. Shadow & Show person prices items while explaining; condition, salvage, pricing and briefly on how departments daily goals work. New Hire watches only. Day 3 1. Shadow & Show person and New Hire roll and stock 2 Textiles Z-racks. Review colorizing & sizing and put away one & touch 2. 2. Shadow & Show person and New Hire roll and stock 2 Shiny Carts. Review merchandising likes with likes and small on top of shelves and larger on the bottom shelves. 3. Shadow & Show person and New Hire will support Donations by sorting donations. Day 4 1. Shadow & Show person and New Hire will review how to unload and load new Price tags on both hard and soft tags in printers. 2. Shadow & Show person and New Hire will recover Wares – Automotive, Pet, Gardening, Knicks Knacks and Office isles. (Review customer service). Day 5 1. Shadow & Show person will price items and fill Shiny Cart or Z-Rack with priced items while New Hire watches and asks questions. Both will stock priced items together. 2. New Hire will price items with Shadow and Show person watching only . Shadow and Show person will give feedback on pricing & condition of items. 3. Shadow & Show person and New Hire will stock priced items together throughout the day of their priced Shiny Carts. Day 6 1. Shadow & Show person will work next to New Hire, both will price items together and stock together. Day 7 1. Shadow & Show person will work next to New Hire, both will price items together and stock together.

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