Retail – New Hire Onboarding Program Handbook For Leaders FY

Shadow & Show Person Material Handler Daily Duties with New Hire

Pick one or two tasks at the end of each day for Shadow & Show person to explain and show to New Hire (working together). Examples shown tie into what was learned for the day. You can add your own tasks too.

Day 1 1. Shadow & Show person walk with New Hire around Production & Donations explaining how processes and tools work. Focus on and explain the name & purpose of tools: raw boxes salvage boxes, blue totes, blue cages, black cages, etc. Then focus on trash dumping (no compactor usage at this time), cardboard break down, safety tips when using a Manual Pallet Jack and Hand Truck. 3. S&S + NH sweep pick-up and clean debris inside and out of donations. Explain how donations needs to be clean and tidied up during the day. 4. Shadow & Show person and New Hire sort donations together (this is an introduction to sorting). Day 2 1. Shadow & Show person and New Hire will explain how and why donations is set-up a certain way in the morning, ( review or set up together ). Explain how E-waste & Bikes are palletized. Where to get Range Box Signs/Labels and where to get more in addition to who is in charge of ordering when low. 2. Shadow & Show person and New Hire sort donations only. 3. Shadow & Show person and New Hire support production by Tagging & Sizing Textiles (this shows that sometimes staff help other departments). (Only do this if donations is very slow) . Day 3 1. Shadow & Show person and New Hire sweep and clean inside and outside of compactor area ( do not get in, on or under compactor ) please let a manger know if there is debris under the compactor then contact Facility’s to have contracted team come out and clean under the compactor. 2. Shadow & Show person and New Hire sweep and clean around the inside and outside of the dock. 3. Shadow & Show person and New Hire sweep and clean the donations area inside and out. 4. Sort donations only. Day 4 1. Shadow & Show person and New Hire remove all stickers and graffiti from blue rolling donations bins and blue cages. 3. Shadow & Show person and New Hire sweep and clean the donations area inside and out. 4. Sort donations only. Day 5 1. Shadow & Show person and New Hire Greet, Take Donations out cars, ask about Hazmat and give tax receipt (2hrs.). 2. Have New Hire practice paging for a manager in am or pm. 3. Shadow & Show person and New Hire build an E-Waste or Bike pallet (explain how to stack and shrink-wrap). Day 6 1. Shadow & Show person and New Hire will work as a Production Support Persons ONLY all day (taking away garbage, missorts, recycles, salvage range boxes, bring raw to departments, etc. Day 7 1. Shadow & Show person and New Hire Work in Donations- sorting, taking donation.

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