Retail – New Hire Onboarding Program Handbook For Leaders FY

Shadow & Show Person Retail Associate Daily Duties with New Hire

Pick one, two or all daily tasks at the end of each day for Shadow & Show person to explain and show to New Hire (working together). Examples shown tie into what was learned for the day. You can add your own tasks too.

Day 1 1. Shadow & Show person and New Hire walk the entire sales floor explaining all of the different departments. With an overview (non-detailed) of how the merchandising works for each department. 2. Shadow and Show person explains how recovery works (focus on overs & unders, hangers poking out). Lite explanation of colorizing and sizing. Then recover together. Day 2 1. Have New Hire watch Shadow & Show person ring up customers while New Hire bags for cashier (explaining – watch to see how customer service is given). 2. Shadow & Show person explain and show how go-backs work, and then put all go-backs away. 3. Shadow & Show person explain and work on together cleaning- up New Goods endcaps. 4. New Hire practice-making announcements in the breakroom, production or managers office to make it easy for new hire. (Can be done anytime) Day 3 1. Shadow & Show person and New Hire clean out and organize supply drawers at registers. 2. Shadow & Show person and New Hire clean out around registers- dust, remove debris, empty trash (be careful of exposed cords). 3. Shadow & Show person and New Hire wipe down all registers. Day 4 1. Shadow & Show person and New Hire recover areas (any department or departments). 2. Shadow & Show person and New Hire will help production by stocking 1-3 Textiles Z-racks (review colorizing and sizing) (put way one & touch two). Day 5 1. Shadow & Show person and New Hire will take 15min. to clean out and wipe down mirrors and seats in Dressing Rooms if needed. 2. Shadow & Show person and New Hire will take 60 min. to clean topper shelves (by taking down displays, wiping down shelfs and putting displays back). 3. Shadow & Show person and New Hire recover Accessories/Luggage and Shoes. Day 6 1. Shadow & Show person and New Hire will support Production by rolling and stocking 2 Wares and 1 Electronics shiny carts. 2. Shadow & Show person and New Hire will pick 3 Toppers/Outrigger displays to add too or totally redo. (Review all topper fundamentals) Day 7 1. Focus on register functions only.

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