Retail – New Hire Onboarding Program Handbook For Leaders FY

Why is proper onboarding so important at Evergreen Goodwill?

Starting a new job can be stressful, and can go either very well or very uncomfortable. Some onboarding can feel like it did not happen at all, leaving the new hire confused and frustrated. Other onboarding feels like it’s in the way or forgotten about leaving the new hire feeling as if they made the wrong decision to join our company. However, with proper planning and follow through your new hires journey can give them the confidence they need to succeed in their job and affirm they made the right decision accepting their position at Evergreen Goodwill. This process has to be routine, planned and implemented by both hourly staff and store leaders. This guide will explain what is required to properly onboard someone at Evergreen Goodwill.

Let’s take a look.

What is employee onboarding and why does Evergreen Goodwill make it priority #1 for all New Hires?

Employee onboarding is the process of familiarizing an employee with a company, its culture, and the tools and processes the new hire will need to do their job. Successful onboarding programs involve both a, supervisor and training committee members. This all begins on the employee’s first day, until their 90-day review. We will be focusing on the first 2-3 weeks of Onboarding that requires a significant investment of time, resources, staff focus and lastly organization . Wouldn’t it be better if employees just got started on their work?

Researchers have found that employees in companies without formal onboarding programs are more likely to leave and are less productive than employees who went through a formal onboarding program . The lack of productivity has a price - employees not understanding their jobs cost businesses in the United States and the United Kingdom an estimated $37 billion every year. A store leader can complete orientation (pre-paperwork) quickly, but onboarding will require weeks and involve the new hire’s peers, supervisor, and persons from the entire organization.

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