PowerPoint Presentation

Donor Service

Meeting and Exceeding Donor Perception

Donor Customer Service

• Be friendly and respectful • Respond promptly • Know common answers • Listen to the donor • Look clean and well groomed • Have a Safety mindset Donor Customer Service In Action

• Must wear a Yellow Vest • Make Eye Contact • Greet Donor Immediately • Offer a Tax Receipt • Ask about hazardous materials • Handle Donations with Care

• Mention Daily Special • Thank the Donor For

Supporting Goodwill Mission